Frequently Asked Questions
What materials are used in Ornaza's jewelry?
Answer DescriptionOur jewelry is crafted using premium-quality materials, including sterling silver, gold plating, and high-grade gemstones, ensuring durability and elegance.
Do you offer custom jewelry designs?
Yes, we offer bespoke jewelry design services. Contact us with your ideas, and we’ll help bring your vision to life.
What is your return policy?
Answer DescriptionWe accept returns within 14 days of delivery for unworn items in their original condition. Please refer to our Returns Policy for detailed information.
How long does shipping take?
Standard shipping usually takes 5-7 business days, while express shipping is available for faster delivery. Delivery times may vary based on location.
Do you offer gift-wrapping services?
Yes, we provide elegant gift-wrapping options to make your purchase extra special. You can select this option at checkout.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email to monitor your package.
How can I contact customer support?
You can reach us through our Contact Us page, email us at support@ornaza.shop, or message us on WhatsApp for quick assistance.